Handling Dishonored and Contested Returns
When returns come back dishonored or customers contest them, your payment system needs to handle the chaos gracefully.
Coming soon…
This article will explore the complex scenarios when ACH returns don’t go as planned. We’ll cover:
- Dishonored returns: When your return gets rejected by the customer’s bank
- Contested returns: When customers dispute the validity of your return
- Return of returns: The nightmare scenario of returns coming back to you
- Reg E disputes: How to handle customer complaints about returns
- Bank communication: Working with banks to resolve return issues
- Customer service: Explaining complex return scenarios to frustrated customers
- System design: Building resilience into your return handling
- Legal considerations: When returns become legal disputes
- Best practices: Preventing and managing return complications
Stay tuned for a guide to handling the most challenging return scenarios that can break even well-designed payment systems.
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Series information
series: name: “How U.S. Payments Really Work” index_url: “/series/payments” part: 15 series_type: “payments”
Content classification
payment_type: “ach_transfers” payment_network: [“federal_reserve”, “epn”] content_level: “advanced” content_type: “how_to”
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